Eligible products may be returned within 30 calendar days after confirmed delivery.

To begin a return request, please contact Virelloy™ customer support before the return period expires. Return eligibility remains subject to the conditions described in this policy.

Before sending any product back, please email:

service@virelloy.com

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or videos where appropriate.
• A photo of the product packaging and shipping label when required.

Our customer support team will review your request and provide the appropriate return instructions if approved.

Except where a product arrives damaged, defective, incorrect, or otherwise protected by applicable consumer rights, eligible preference-based returns should generally be:

• Unused and in its original condition.
• Complete, including original accessories and included materials.
• Returned with original packaging where reasonably possible.
• In a condition suitable for inspection.
• Accompanied by proof of purchase or order information.

Opening the shipping package does not automatically make a product ineligible for return, provided the product remains complete, unused, and undamaged.

Virelloy™ designs baby products with attention to materials, textures, colors, and functional details. Small differences may occasionally occur due to manufacturing processes, material characteristics, or handmade finishing.

After your return request has been reviewed and approved, Virelloy™ customer support will provide the correct return instructions and destination.

Unauthorized returns or packages sent without approval may experience delays in processing.

Certain products may not qualify for preference-based returns, including:

• Products that have been used extensively or damaged after delivery.
• Items missing important parts, packaging, or included accessories.
• Products altered after purchase.
• Items returned without prior customer support approval.

These limitations do not remove consumer rights that apply under relevant laws.

Please inspect your order after delivery. If your product arrives damaged, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery.

Please include:

• Your order number.
• A clear description of the issue.
• Photos or videos showing the product and packaging.

After review and confirmation, we will provide an appropriate replacement, refund, or another suitable solution.